---
title: "Introducing the Support Hub | Netlify Changelog"
description: "Get the latest updates on Netlify products and features to meet your developer needs."
source: "https://www.netlify.com/changelog/2026-10-16-support-tickets-in-the-netlify-ui/"
last_updated: "2026-10-17T03:57:46.000Z"
---
Enterprise teams can now create, track, and reply to support tickets without leaving Netlify in our new Support Hub. Go to **User settings > Support** to see your tickets, check their status, and continue your conversation with the Netlify support team.

Team Owners can see every ticket their team members created, not just their own. The **Requester** column shows who opened each ticket. Members on your team can only view the tickets they opened.

## What you can do

-   **Create tickets** with a subject, a Markdown description, and CC recipients.
-   **Track progress** with clear statuses: Open, Awaiting customer response, and Closed.
-   **Search, sort, and filter** your tickets, including tickets you’re CC’d on.
-   **Reply from the dashboard.** Your reply goes straight to the support team.

## Not on Enterprise?

Support is available on every plan, including Free plans. Use the [Netlify Support page](https://www.netlify.com/support/) or email [support@netlify.com](mailto:support@netlify.com).

## Learn more

Learn more from our [Support Hub guide](https://docs.netlify.com/manage/support/overview/)