× press ESC to close

This Weekend's DDoS Attack and What's in a (C)Name?

Matt Biilmann posted this on January 12, 2016

Your DNS Setup can have a great effect on performance and DDoS resilience.

Early Saturday morning we got alerted by Rackspace that a major DDoS attack was hitting our main load balancer in their Chicago data center.

The DDoS attack was a large, mostly UDP based, volumetric attack sending more than 40GB/s of sustained traffic and overwhelming the network switch in front of the balancer.

Fortunately, the large majority of Netlify sites kept working without any interruption of service as our system automatically detected the attack and started routing traffic away from Rackspace’s Chicago data center.

However, a small number of sites were affected and down from this. They differed from the rest by how their DNS was setup and they were primarily sites that were using the root domain as their canonical domain, rather than prefixing their site with www.

As soon as we detected the problem, we tried to identify all sites affected by the DDoS attack and sent out instructions on how to mitigate this by changing a DNS record and directed them to the Netlify docs that recommends a C-name setup as this prevents downtime from exactly this type of attack.

To WWW or not to WWW

Our site for Netlify is hosted on www.netlify.com, rather than netlify.com

We call netlify.com the apex domain or root domain.

Some might think that this is merely a cosmetic difference and make whole websites arguing against the www prefix. However, dropping www from your main site domain can have dire consequences because of how DNS records work.

DNS Records

DNS is the internet-wide phonebook that tells browsers (and any other connected system), how to resolve a specific domain name to an IP address of a server they can open a connection to.

For websites, there are 3 kinds of relevant records today:

  • A Record

An A record returns an IPv4 address of a server

  • AAAA Record

Same as an A record, but returns an IPv6 address

  • CNAME Record

Returns another domain name that the browser should lookup instead

When you configure a custom domain to point to a Netlify site, we always recommend that you use a CNAME record pointing at <yoursite>.netlify.com (where <yoursite> depends on the name of your Netlify site).

Lets say you’ve configured www.example.com to return a CNAME pointing at example.netlify.com.

When a user visits your site, her browser will lookup the DNS record for www.example.com, it will receive a CNAME telling it to look up example.netlify.com instead. When it looks up example.netlify.com, it connects to our advanced traffic director, that returns an A record with an IP address of the server from our pool of currently available CDN nodes that’s geographically closest to the end user.

The cool thing about this is that if our system has detected that our main load balancer is currently being hit by a large DDoS attack and is slow or unresponsive, we’ll simply route around that on the DNS level. Since we cache content at our edge nodes around the world, end users also experience extremely fast page load times because of this.

The Trouble with Apex Domains

This is all great, but lets say you’ve bought the no-www Kool-Aid and want your site to live directly at example.com.

You might think you could simply configure a CNAME record for the apex domain and be done with it (some of our competitors naively recommend this). This could severely break things for you, however.

The problem with CNAME records is that the DNS specification doesn’t allow any other DNS records on a name that has a CNAME record set.

When you have a specific name for your website like www or app or any other subdomain, that’s not a problem. For the apex domain, however, this is different.

If you want to be able to receive email on your domain, you’ll need to set MX records at the apex domain. With a CNAME, no other records can be set.

Want to validate your domain for webmaster tools? Or for the DNS validation required for some domain validated SSL certificates? Now you have to add a TXT record to the apex domain. If you already have a CNAME, again, that’s not allowed.

A records, Outages and DDoS Attacks

Even if your site lives at www.example.com instead of example.com, you’ll still want a way to point example.com at our servers so we can serve a 301 redirect from example.com to www.example.com when a user visits the apex domain.

Since setting a CNAME record on the apex domain will break email and wreck havoc on TXT records, the only remaining option is currently an A record (in the future AAAA records will be an option as well).

Since an A record needs to point to a raw IP address, we publish the IP address of our main load balancer for this purpose.

The problem is that an A record doesn’t let us insert any traffic direction between the end user’s DNS lookup and our infrastructure. So we have no way of routing users to the closest CDN node, and if our main load balancer for some reason goes unresponsive, we have no way of routing traffic coming directly from A records around this.

Because of this we strongly recommend that you always host your main site or app on www or any other subdomain (app.example.com is perfectly fine as well). This way you can use a CNAME record for the canonical site URL. You’ll take full advantage of our globally distributed infrastructure and we can automatically route around any localized outage.

The root domain at example.com will still work, but will simply redirect to www.example.com. With Netlify this redirect happens straight on the CDN edge nodes and is extremely fast.

CNAME Flattening, ANAME or ALIAS Records

Some DNS hosts have paid attention to the no-www crowd and implemented a workaround.

DNSimple offers ALIAS records, DNS Made Easy have support for ANAME records and Cloudflare supports CNAME Flattening.

None of these are part of the DNS spec, but workarounds to solve the limitations of CNAMEs.

When you set an ALIAS record for example.com pointing at example.netlify.com, then DNSimple will do the CNAME look up instead of delegating that to the browser.

Normally the browser would get a CNAME record, follow that to example.netlify.com, and then receive the IP address of the closest available server.

With an ALIAS record DNSimple check example.netlify.com and returns an A record with an IP address directly to the browser.

There are two benefits:

  1. You essentially get the benefit of a CNAME for your apex domain

We can still route around outages and do some geographic traffic direction

  1. End users save an extra DNS lookup

Instead of first looking up the CNAME record, and then looking up the final IP, the browser gets an IP straight away.

However, there’s also an important drawback:

  1. The precision of the geographic lookups that Netlify does might suffer

We now do our lookup based on the IP of the DNS server rather than the IP of the end user, and for performance reason the DNS host will do some caching of IP lookups that can lower the precision.

The ideal setup

The ideal setup that we recommend is to use www or any other subdomain as the canonical domain for your website, but still use a DNS host that supports some form of CNAME on the apex domain.

This way you’ll get the full benefit of our global DNS traffic direction on your main site, and we can also route around outages when doing the redirect from apex domain to www domain.

Hope this was informative!


About Netlify

Netlify is an all-in-one platform for deploying and automating modern web projects.

Simply push and Netlify provides everything—servers, CDN, continuous delivery, HTTPS, staging environments, prerendering, asset post processing, DNS, and more.

Any project, big or small, can perform instantly on a global scale.

Don’t let your site be slow and vulnerable.